Introduction

Ease AI ("Ease AI", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our platform, use our services, or engage with our mobile app.

Information Collection

We collect two categories of information:

Personal Information: Data that can identify you, such as your name, address, email address, telephone numbers, and financial data (processed securely).Non-Personal Information: Data about your browsing history, cookies, log files, and page views.

Methods of Collecting Information

We collect your information through various methods:

Directly Provided Data: When you sign up for our services, make a purchase, or communicate with us.Indirect Collection: Through third parties and analytics and marketing tools.Automated Technologies: We use cookies and similar technologies, detailed in our Cookie Policy detailed below -

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us improve site functionality, measure traffic, deliver advertisements, and remember your preferences. Additionally, we may use web beacons to access these cookies and track user interactions.We also share collected information with third parties, such as service providers and advertisers, for purposes like delivering personalised content and advertising. Third-party advertisers may also use their cookies and web beacons to collect data; their practices are governed by their own privacy policies, which may differ from ours.If you do not wish for your information to be used or shared in this way, you can opt out by contacting our Online Privacy Coordinator as specified in our full Privacy Policy.

Use of Personal Information

We use your personal information to:

Deliver and improve services.Provide customer support.Comply with legal requirements and prevent fraud.Conduct marketing communications, per your preferences.Enhance our service offerings.

Legal Basis for Processing

We process your data based on:

Consent: Specifically granted for certain services.

Contractual Requirements: To provide you with requested services.

Legitimate Interests: Necessary for our business operations.

Legal Obligations: Compliance with laws.

Third-Party Systems and Data Processing

We use a variety of third-party systems to support our services, including but not limited to:

Automation and CRM: Tools for managing customer relationships and automation.

Billing: Systems like Stripe for processing transactions securely.

Communication and Advertising: Platforms for communication and targeted advertising.

Legal and Compliance: Tools ensuring legal compliance and tracking user activities.

Data Sharing and Disclosure

We share data on a need-to-know basis with:

Service Providers: Partners who assist in delivering our services.

Legal Authorities: When required by law.

We do not sell your personal data to third parties.

Data Rights and Choices

You have the right to:

Access your personal data.

Correct any inaccuracies in your data.

Erase your data.

Object to the processing of your data.

Restrict data processing.

Port your data to another service.

You can exercise these rights by contacting us.

Withdrawal of Consent

If you wish to withdraw your consent for processing your personal data, you can contact us at [email protected].

Data Security and Retention

Data Security: We use advanced technologies to protect your data from unauthorised access.

Data Retention: We retain personal data until a deletion request is made. 

International Data Transfers: Your data may be transferred and processed outside the UK under conditions ensuring high levels of data protection.

Changes and Updates to This Policy

We reserve the right to modify this policy and will notify users of significant changes via our website.

Contacting Us

For questions about this policy or our data practices, please contact us:

Email: [email protected]

For more details on managing your preferences and rights, please visit our FAQs or contact our support team directly.

Conclusion

We are dedicated to protecting your privacy and handling your data with transparency and respect. For further information or to manage your preferences, please consult our FAQs or contact our support team directly.